Cannixx International LLC (“Cannixx,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what personal information we collect through [cannixx.com] and our website chat, phone line, and Instagram/Facebook messaging (collectively, the “Services”), how we use and share it, and the choices and rights available to you. This Policy is incorporated into and should be read alongside our Terms and Conditions.

By using our Services, you agree to the collection and use of information as described in this Policy. If you do not agree, please do not use our Services. We may update this Policy from time to time; the “Last Updated” date above reflects the most recent version, and material changes will be posted here.

1. Information We Collect

We collect the following categories of information:

Information You Provide Directly

• Contact and identity information: name, shipping and billing address, email address, phone number, and date of birth (collected to verify you meet our 21+ age requirement).
• Order and payment information: products purchased, order history, and payment details, which are processed by our third-party payment processor, we do not store full credit card numbers on our own servers.
• Account information: username, password (stored in encrypted form), and communication preferences.
• Communications you send us: messages submitted through our website chat, our inbound customer service phone line, Instagram, Facebook Messenger, email, or contact forms, including the content of those conversations.
• Content you submit voluntarily: product reviews, survey responses, or contest/promotion entries.

Information Collected Automatically

• Device and usage data: IP address, browser type, operating system, referring URLs, pages viewed, and timestamps, collected via cookies and similar technologies when you visit our website.
• Approximate location: inferred from your IP address, used primarily to confirm we can lawfully ship hemp-derived CBD products to your state.
• Cart and session data: contents of your shopping cart and session identifiers, used to operate checkout.

Information From Other Sources

• Our e-commerce, shipping, and payment partners (order status, delivery confirmation, and payment verification).
• Social media platforms (Meta/Instagram and Facebook), when you message our page or interact with our content, subject to that platform’s own privacy policy.
• Marketing and analytics partners who help us understand how visitors use our Site.

2. Our Phone Line – Recording and AI Disclosure

Our customer service phone line accepts inbound calls only; we do not make outbound calls or send outbound text messages to you without your prior consent. Calls to this line may be answered, in whole or in part, by an automated voice assistant that uses artificial intelligence to understand and respond to your questions. Calls may be recorded and transcribed for quality assurance, training, and customer service purposes. By calling us, you consent to this recording and to interacting with an automated system, where permitted by law. If you prefer to speak with a live representative, you may request one at any time during the call.

3. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders, including payment, shipping, and customer support;
• Verify your age and confirm that we may lawfully ship to your location;
• Respond to your questions through website chat, phone, email, or social media, including through AI-assisted conversation tools;
• Send you order confirmations, shipping updates, and, with your consent, marketing emails or texts, which you may opt out of at any time;
• Maintain and improve our Site, products, and Services, including troubleshooting and analytics;
• Detect, investigate, and prevent fraud, abuse, and security incidents; and
• Comply with legal obligations, including tax, shipping, and hemp/CBD regulatory recordkeeping requirements.

Conversations you have with us are associated with the channel you used (website chat, phone, or social media) and are not automatically merged into a single cross-channel profile.

4. Cookies and Tracking Technologies

We and our service providers use cookies, pixels, and similar technologies to operate our Site and to understand how it is used. These generally fall into the following categories:

• Essential cookies, required for core site functionality such as your shopping cart and checkout;
• Performance and analytics cookies, which help us understand site traffic and usage patterns;
• Functional cookies, which remember your preferences; and
• Advertising cookies, which may be used by us or third parties (such as Meta) to show you relevant ads on other sites and to measure ad performance.

You can control cookies through your browser settings, and where required by law, through a cookie consent banner on our Site. Disabling certain cookies may affect Site functionality. We honor Global Privacy Control (GPC) signals as an opt-out of the sale/sharing of personal information where legally required.

5. How We Share Your Information

We do not sell your personal information for money. We may share information with the following categories of recipients, solely to operate our business and provide the Services:

• Payment processors, to securely process your payment;
• Order fulfillment and shipping partners, to fulfill, package, and deliver your order and provide tracking updates;
• Our e-commerce platform and IT service providers, who host our Site and store order and customer data on our behalf;
• Communications providers, who enable our inbound phone line and support our AI-assisted website chat and messaging tools;
• Meta Platforms, Inc., when you message us via Instagram or Facebook, subject to Meta’s own privacy policy;
• Email/SMS service providers, to send transactional and, with consent, marketing communications;
• Analytics and advertising partners, to help us understand Site usage and measure marketing performance;
• Professional advisors and regulators, where necessary for legal, tax, or compliance purposes; and
• A successor entity, in the event of a merger, acquisition, or sale of some or all of our assets.

We require our service providers to use your information only to provide services to us and consistent with this Policy. We may also disclose information where required by law, subpoena, or legal process, or to protect the rights, property, or safety of Cannixx, our customers, or others.

6. Data Retention

We retain personal information for as long as needed to fulfill the purposes described in this Policy, including to service your account, comply with tax and recordkeeping obligations applicable to hemp-derived CBD sales, resolve disputes, and enforce our agreements. Retention periods vary depending on the type of information and the purpose for which it was collected.

7. Your Privacy Rights

Depending on where you live, you may have rights under applicable state privacy laws (such as the California Consumer Privacy Act, as amended, and similar laws in other states), including the right to:

• Know what personal information we have collected about you and how it has been used and shared;
• Access a copy of your personal information;
• Correct inaccurate personal information;
• Delete personal information we hold about you, subject to certain exceptions;
• Opt out of the sale or sharing of personal information, or its use for targeted advertising (we do not sell personal information for money, and you can opt out of sharing for advertising purposes as described in Section 4); and
• Not be discriminated against for exercising any of these rights.

To exercise these rights, contact us using the information in Section 12. We will verify your request before responding and may need to ask for additional information to confirm your identity. You may designate an authorized agent to submit a request on your behalf, subject to verification. If we deny your request, you may appeal by contacting us using the same details.

8. Children’s Privacy

Our Services are not directed to, and are not intended for use by, anyone under 21 years of age, consistent with our product age restriction. We do not knowingly collect personal information from children. If we learn that we have collected personal information from someone under the applicable age of consent, we will delete it. If you believe a minor has provided us with personal information, please contact us using the details in Section 12.

9. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect your personal information, including encryption of data in transit and access controls on our systems. No method of transmission or storage is completely secure, and we cannot guarantee absolute security. If you suspect unauthorized access to your account, please contact us immediately.

10. Third-Party Links and Platforms

Our Site and social media pages may link to or integrate with third-party websites and platforms, including payment processors and social media networks. This Policy does not apply to those third-party sites, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party site or platform you interact with.

11. Where We Operate

Our Services are directed to consumers located in the United States, and we currently ship products only within the United States and only to jurisdictions where hemp-derived CBD sales are legally permitted. If you access our Services from outside the United States, your information will be transferred to and processed in the United States.

12. Contact Us

If you have questions about this Policy or wish to exercise your privacy rights, contact us at:
Cannixx International LLC
PO Box 8, Liverpool, TX 77577
info@cannixx.com